How can we help?
Write to us on WhatsApp or by email. A real person replies, usually on the same working day.
To help you faster, tell us which phone you have (iPhone or Android), what you were doing and, if you can, send us a screenshot.
Frequently asked questions
How does Renace work?
Renace is a personal transformation programme you walk step by step. Each day a new step is waiting, and what you write is kept in My journey, where you can read it again. You also have tools in Today and Awaken, and Compass whenever you need it.
Can I move ahead several days at once?
No: Renace goes one step a day, on purpose. The change we’re after is built with consistency, not speed. Meanwhile, Today has tools for the rest of the day and Awaken has readings and practices.
I can’t today. Do I lose the day?
You don’t lose anything. At the bottom of each page there’s “not today · rest”. The notebook waits for you and you carry on where you left off.
Do I need an account?
Not to start. Renace works from the first moment without email or password. We recommend creating an account (with email, Google or Apple) if you want to keep your notebook when you change phones or delete the app: you’ll find it under Me → Keep your notebook safe.
I’m changing phones. How do I take my notebook with me?
On your current phone, create an account or sign in under Me → Keep your notebook safe. On the new phone, install Renace and sign in with the same account: your notebook will be there just as you left it.
The worry box and your object-of-the-day photos live only on your phone. If you want to take them with you, first turn on their copy in Me → Settings → Your privacy.
Is Compass a person? Is it therapy?
No. Compass is a conversation with artificial intelligence that takes into account what you’ve written in your notebook. It can help you sort out what you feel, but it isn’t therapy, doesn’t diagnose and doesn’t replace a professional. You can delete the conversation whenever you like and Compass will stop remembering it.
I received a bottle with a message that isn’t right
Bottles go through a filter before reaching anyone, but if one slips through, tap “Something is wrong with this message”. We review it and, if it shouldn’t have reached you, we withdraw it.
How do I change the language?
Renace is available in Spanish and English. Change it under Me → Settings → Language.
Does it cost anything? Are there ads?
No. Renace is free, with no ads, no in-app purchases and no subscriptions.
How do I delete my account and my data?
In the app: Me → Settings → Delete my account and my data (or “Delete my data” if you don’t have an account). Everything is deleted, on your phone and on our servers. If you no longer have the app, see how to request it without the app.
The sign-in or password reset email isn’t arriving
Check your spam or promotions folder and make sure the address is spelled correctly. If it still doesn’t arrive, write to us and we’ll look into it with you.
If you’re having a really hard time
Renace isn’t an emergency service. If you’re thinking about hurting yourself or you’re in danger, don’t carry it alone: call now.
- Your local emergency number (112 in Europe, 911 in the US and Canada, 999 in the UK).
- A crisis line: 988 in the US, Samaritans 116 123 in the UK and Ireland, 024 in Spain — or someone you trust who can be with you.
More information: privacy policy · terms of use · delete your account